Keeping Customers Workshop

How to Turn Tough Customers into Your Best Customers!
Workshop Presenter: Bill Drury 

Date: Thursday, August 13, 2009 
AM Session: 8:30 – 11:30 am
PM Session: 1:00 – 4:00 pm
Cost:  $89/ person (Chamber Member Discount Rate)
           $149/ person (General Public)
           Group discount rates available (5+ registered 
           attendees) for Chamber Members; call 
           903.237.4000 for more information.
Location: Longview Partnership Bldg, 410 N Center St
Register: Pre-Registration Required 

Bill Drury is on a mission to help businesses create lifetime loyal customers.  This is an action-packed half-day workshop with proven strategies and techniques to help everyone in the company resolve conflict and turn irate customer in your best custmers.

• How to prevent 95% of all problems with customers
• How to build trust -- the glue of good customer relationships
• Maintain a winning attitude (even if you're having a bad day!)
• Communicating Respect -- the golden word with customers 
• Cultivating a great sense of humor -- the number one quality customers love!
• Listen effectively
• Clarify communication in conflict
• Calm angry people
• Turn irate customers into raving fans of your business
• Handle ornery people (and not let them get the best of you)
• Overcome stress and burnout
• SPECIAL BONUS: HOW TO HANDLE THE 10 MOST DIFFICULT PEOPLE

To register for the workshop, contact the Longview Partnership (903.237.4000 or via email) to secure your seating today!