Learn to Effectively Nip Unacceptable Performance in the Bud!

Learn how to coach to redirect performance and set crystal clear expectations, give constructive feedback with much more ease, the right way to address an “attitude” problem with an employee, the most effective way to talk to an employee about an attendance problem, and how to approach employees about problem behavior in such a way that minimizes hostility and defensiveness and maintains esteem.

Benefits:

All who supervise people will gain tactical insights to help them
bring out the best in people at their worst - in such a way that doesn't cause resentment.
 
Program Highlights:
What?   This seminar will teach you exactly what the title says:
How to Deal with Difficult People.
Who? All who supervise people will gain tactical insights to help them bring out the best in people at their worst - in such a way that doesn't cause resentment.
 
Speaker:
 
Myra Golden is a highly sought-after speaker and one of America's most recognized experts on customer service. She has become internationally renowned for her energizing delivery of hard-hitting advice that leads to dramatic and immediate changes in attitudes
and behavior.
 
How to Register:   Contact 903.237.4000
Cost:                     $25.00 per person (chamber members)
                             $50.00 per person (non-members)
                            MC/VISA/AM EX/Discover accepted
Cancellations:      Reservations require payment unless cancelled by February 16, 2011
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How to effectively nip unacceptable performance in the bud registration form.pdf302.87 KB